If you have multiple questions or concerns, please include them into just one support request. Duplicate or misdirected support mail may result in delayed response times. Also, please include detailed relevant information related to your inquiry or problem.
If you lost your serial number or download instructions for Internet Download Manager, we can resend your registration information to you automatically on email address that you used for the purchase. Use this form to retrieve your registration information.
Questions about Internet Download Manager?
Before contacting us, please first try to find solution in our detailed FAQ for fast answers to the most commonly asked questions and problems.
Please fix the following issues to sumbit your request:
The verification code is invalid. Please try again.
The return email address you used has a wrong format.
Please use a correct email address, or we will not be able to reply.
You should confirm that you have repaired your IDM installation as described in our FAQ
You should confirm that you have read about solution with 403 Forbidden YouTube error as described in our FAQ
You should confirm that you have read FAQ before contacting us
You should confirm that you understand that you have an old version of IDM that may contain already fixed bugs